Hello,
I would like to request a refund for my purchase because the executable/loader is currently not working with my copy of The Division.
I followed the required launch process and successfully completed the license authentication. The loader confirmed that the device session was authorized and that the secure driver was armed before launching the game through Ubisoft Connect/Steam.
However, when I launched the game, the loader detected that the game had been updated and then automatically closed it. The error displayed was:
“Unsupported game build: executable identifier rejected”
The loader also explicitly reported:
“The game updated and this loader does not support this build yet.”
The issue appears to be that the current version of the loader does not support the latest build of the game. Therefore, I am unable to use the product I purchased.
Since the executable is not compatible with the current game version and I cannot use the product as intended, I would like to request a full refund.
I can provide screenshots showing the authentication status and the compatibility error if necessary.
Thank you for your assistance. I look forward to your response regarding the refund.
Best regards,
